Frequently asked questions by our clients

If you don't see your caravan or motorhome Manufacturer and Model in our drop down list, just send our support team an email to support@tourertrader.co.uk and they being such a cracking team will update our database as soon as possible. In the meantime, use "Other" in the drop down list

Depending on the option of advert you have chosen depends on the duration of display.
Free adverts - 7 Days
Premium Adverts - 14 Days
Feature Adverts - 30 Days
Dealer account adverts - indefinite, until the dealer stops/deletes the ad via their control panel
After all of these periods across the various advert types, you can resubmit your advert again if you haven't sold during this time

Just email our team at support@tourertrader.co.uk. Or use the contact us form on our website.

Tourertrader was launched in June 2012, we have recently relaunched our service, under the auspices of a new Limited Company in Covent Garden, London. Our Directors and staff all have considerable digital and ecommerce experience, this includes within travel, tourism and hospitality sectors. One of our Directors was also one of the original founding partners of Stayinbritain.com in 1996, one of britains leading travel, accomodation and leisure brands.

At TourerTrader, we are have a principle to keep things tidy, and better for our users. We have noticed that the structure of selecting makes and models is rather messy and non uniformed in the market. As such, we simply use Manufacturer and Range by that manufacturer. By using the other attributes either as a seller or buyer looking for a new tourer or motorhome, it enriches the quality of the product selling. Especially if you use the features to sell and search when buying. For example, if you are looking for, or selling the Bailey Valencia, we know that it belongs to the Unicorn range, so you would select Bailey as Manufacturer, and Unicorn Range (Model), in your Ad Heading you can state it is a Valencia, or in the product detail description. You can also use the YEAR, BERTH, and FEATURES, such as Alde Heating to further refine the quality of the search.

We do not issue refunds for adverts that have gone live. Please be sure to pay extra attention when creating your advert and adding enhancements to it such as features etc. TourerTrader is not responsible for user errors. If you make a mistake when creating your ad, you can still edit it by logging into your account and going to the 'Manage my ad' button. We will not issue refunds for cancelled ads. It is your responsibility to review the ad for all errors and mistakes before placing it on our website. If you have any trouble during the ad placement process or just general questions, please email us support@tourertrader.co.uk. On recurring contracts, for Dealer accounts only, if you believe we have collected monies by mistake after you have cancelled and given 30 days notice not the Pay as you go contract, or cancelled after the other 12 month contract option, then please email the team support@tourertrader.co.uk, quoting your dealership name and contact details, being clear about what you think is wrong and our team will get back to you within 48 business hours.

Yes. We need to be able to communicate with you if you are placing an advert on TourerTrader.co.uk. Registration is quick, easy and free. Registering with us also gives you access to special features, including: 1. Sellers can place online adverts for Touring related products that you are selling and choose an appropriate advertising package- 2. Sellers may cancel ads online at anytime. If you provided your e-mail address when placing an advert, you will receive an e-mail reminder when your ad is about to expire. 3. Prospective buyers will be able to communicate with you

To make changes to your advert, log into your Tourertrader account and then click on ”Manage my Ads”. Select your ad and click ”Edit. ” Make any desired changes, including adding videos and photos and don’t forget to save

Generally this is within 15 - 20 mins maximum, if you have any issues and don't see your advert within 2 hours, then please email us at support@tourertrader.co.uk and quote your ad reference number.

If you have any issues in managing your advert, including trying to delete it, then please email support@tourertrader.co.uk, quoting your advert reference number.

Yes, we work with the worlds leader in processing payments, Worldpay, our website hands off securely to them to process all payments, TourerTrader do not store your credit card information.

No. TourerTrader.co.uk is an online and print advertising media that brings buyers and sellers in the touring industry together. TourerTrader.co.uk does not own or sell any of the products that are advertised.

All of our adverts carry a REPORT ABUSE button, if you see anything offensive or suspicious, just click this button, it will then ask you state what the issue is with the advert, just type in what you are concerned about, hit send and we will do the rest. We have procedures internally in our organisation for dealing with anything like this.

Its simple, just register with us first, you will have to select either a dealer account or private seller. Once you have registered, just click "Place an ad" on the TourerTrader.co.uk website when logged in to start posting an ad online. Include as much information as possible along with your contact information. You will then be prompted to create a password or to enter your existing password if you have placed an online advert before. Verify your details and continue to add enhancements to your ad, or place your advert online immediately. You will be sent an email notifying you when your advert is queued to be posted from TourerTrader.co.uk

Company information

Contact info

  • Address: 71 - 75 Shelton Street Covent Garden London WC2H 9JQ
  • Call: 0207 1646 283
  • E-mail: info@tourertrader.co.uk

WE ACCEPT

  • Tourertrader.co.uk is owned and operated by Touring Media Limited, a company registered in England and Wales, at registered office 71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ, registration number 10755332